Every company has different support needs depending on the number of shifts they run, the staffing on those shifts, and the type of manufacturing process. That’s why Rockwell Automation’s TechConnect Support Programs are scalable to meet your specific requirements. Simply choose the program that’s right for your company.

TechConnect programs provide support for your automation equipment through every stage of the product life cycle, not just the first few years.

Eric Heide          ATC Overview

Nelson's Software Specialist

eheide@nelson-electric.com      262.504.3656

Contact Eric Heide to discuss your particular needs.  Eric will help you determine which program best suits you based on your past support agreements and requirements.

• System level support for your Discrete or Process Automation System

• Priority-Access Phone Support (8a-5p local time to facility, M-F)

• Priority Case Handling

• Support by Senior System Support Staff

• Use of On-line Remote Diagnostics Tools

• Case Resolution Follow-up

• Case Management Web Site

• Unlimited On-line Support Requests

• Access to restricted Knowledgebase contract content

• Updates for Software & Control-, Flex- and CompactLogix Flash Firmware (web downloads and on disc)

• Welcome Kit(s)

• Technical Reference DVD

Optional Program Upgrades:

• 24x7x365 Phone Support

 DirectConnect 

• Direct Access Phone Support (8a-5p local time to facility, M-F)

• Unlimited On-line Support Requests

• Use of On-line Remote Diagnostics Tools

• Access to restricted Knowledgebase contract content

• Updates for Software & Control-, Flex- and CompactLogix Flash Firmware (web downloads and on disc)

• Welcome Kit(s)

• Technical Reference DVD

Optional Program Upgrades:

• 24x7x365 Phone Support

 eConnect 

• Unlimited On-line Support Requests
• Access to restricted Knowledgebase contract content
• Updates for Software & Control-, Flex- and CompactLogix Flash Firmware (web downloads)
• Welcome Kit(s)
• Technical Reference DVD

Optional Program Upgrades:

• None